Customer Service Specialist - TikTok Shop

Join PT Dcollection Fashion Home Indonesia (Dunion) as a Customer Service Specialist for TikTok Shop and become a key player in delivering exceptional customer experiences. In this dynamic role, you will engage with customers, resolve inquiries, and ensure seamless transactions. Located in Tangerang, this is your chance to be part of a growing e-commerce platform that values customer satisfaction and operational excellence.

As a Customer Service Specialist, you will handle customer inquiries via TikTok Shop's messaging platform, ensuring prompt and accurate responses. You'll manage order statuses, track shipments, and provide pre- and post-purchase support. This role is perfect for someone who thrives in a fast-paced environment and enjoys building strong customer relationships.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via TikTok Shop's messaging platform, providing timely and accurate responses.
• Manage order statuses, track shipments, and update customers on delivery progress.
• Provide pre- and post-purchase support, including order tracking, returns, and exchanges.
• Collaborate with the sales and logistics teams to resolve customer issues efficiently.
• Monitor customer feedback and use insights to improve service quality.
• Maintain a high level of customer satisfaction by ensuring all interactions are professional and courteous.
• Update customer records and maintain accurate documentation of all interactions.
• Participate in training sessions and continuous learning to stay updated with TikTok Shop's best practices.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in e-commerce or retail.
• Proficient in using TikTok Shop's customer service tools and software.
• Strong communication skills, both written and verbal, in Indonesian.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Experience with order management and logistics is a plus.
• Knowledge of Indonesian e-commerce platforms and market trends is beneficial.
• Certification in customer service or related field is a plus.
• Must be able to work flexible hours, including weekends and holidays, as required.

🛠️ Keahlian

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