Front Office Coordinator - Luxury Hotel in Bali

Join Suites 5 Hotel, a premier luxury destination in the heart of Badung, Bali, as a Front Office Coordinator. This is a unique opportunity to be the face of our exceptional hospitality, ensuring every guest experiences seamless service, warmth, and personalized attention. As part of our dedicated front office team, you'll be the first point of contact for our guests, creating memorable experiences that leave a lasting impression. With a team of passionate professionals and state-of-the-art technology, we're committed to delivering unparalleled service and exceeding guest expectations.

In this role, you'll manage guest check-ins and check-outs, handle reservations and cancellations, and provide exceptional customer service. You'll work closely with our housekeeping, dining, and other departments to ensure smooth operations and a seamless guest experience. With a focus on detail and a passion for hospitality, you'll play a crucial role in maintaining our hotel's reputation as a luxury destination.

Suites 5 Hotel is more than just a place to stay; it's an experience. We're looking for a Front Office Coordinator who shares our commitment to excellence, innovation, and creating unforgettable moments for our guests. If you're ready to join our team and make a difference, we'd love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs efficiently and accurately, using our property management system (PMS).
• Handle reservations, cancellations, and modifications, ensuring high levels of accuracy and efficiency.
• Provide exceptional customer service to guests, addressing their needs and concerns promptly and professionally.
• Work closely with housekeeping, dining, and other departments to ensure smooth operations and a seamless guest experience.
• Maintain accurate and up-to-date guest records, including special requests and preferences.
• Assist with the training and development of new team members, ensuring they understand our high standards of service.
• Monitor and maintain the cleanliness and functionality of the front office area, including reception desks, waiting areas, and guest rooms.
• Stay up-to-date with industry trends and best practices, and implement improvements to enhance the guest experience.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in a front office or customer service role in the hospitality industry.
• Proven ability to manage multiple tasks and prioritize workloads effectively.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational and time management skills.
• Fluency in English and Bahasa Indonesia.
• Familiarity with property management systems (PMS) and customer relationship management (CRM) software.
• Ability to work well under pressure and meet tight deadlines.
• Enthusiasm for luxury hospitality and a commitment to delivering exceptional guest experiences.

🛠️ Keahlian

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