After Sales Support Executive - Customer Service & Service Coordination

Join Aux Cloud Commerce (Malaysia) Sdn. Bhd. and take your career to the next level in the vibrant heart of Bali! As an After Sales Support Executive, you will play a pivotal role in ensuring customer satisfaction by coordinating seamless after-sales services. This is your opportunity to make a tangible impact on our customers' experience and help grow our business in this dynamic market.

In this role, you will be the bridge between our customers and our service teams, ensuring that every after-sales interaction is smooth and efficient. You will use tools like Zendesk and Salesforce to manage customer inquiries, track service requests, and coordinate with our service teams to ensure timely resolutions. This position offers a unique blend of customer service and service coordination, providing you with a comprehensive view of our operations.

Based in our office in Canggu, Bali, you will be part of a team that values innovation, collaboration, and continuous learning. This is your chance to contribute to a company that is at the forefront of e-commerce solutions in the region.

📋 Tanggung Jawab Pekerjaan

• Manage and coordinate after-sales services to ensure customer satisfaction.
• Use Zendesk and Salesforce to handle customer inquiries and track service requests.
• Coordinate with service teams to ensure timely resolutions of customer issues.
• Monitor and report on customer feedback to identify areas for improvement.
• Provide excellent customer service by resolving issues promptly and professionally.
• Collaborate with the sales team to ensure a seamless transition from sales to after-sales support.
• Stay updated with industry trends and best practices in customer service and service coordination.
• Participate in team meetings and contribute to the continuous improvement of our after-sales processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 3 years of experience in customer service or a related field.
• Proficient in using Zendesk and Salesforce.
• Strong communication and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Familiarity with e-commerce and online retail is a plus.
• Fluency in English and Bahasa Indonesia.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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