Service Consultant (Sales & Education)

51Talk is a leading online English learning platform, dedicated to providing high-quality English education to students worldwide. We are seeking a dynamic and passionate Service Consultant to join our team in Bali. This is a remote position, allowing you to work from the comfort of your home while contributing to our mission of making English learning accessible and effective.

As a Service Consultant, you will be the first point of contact for our students, providing them with personalized support and guidance. Your role will involve assisting with course selection, scheduling classes, and addressing any queries or concerns they may have. You will also play a crucial role in our sales efforts, helping to promote our services and convert leads into paying customers.

This is a fantastic opportunity to work with a global team, leverage your sales and customer service skills, and make a meaningful impact on the lives of our students. If you are passionate about education and have a knack for building strong relationships, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

• Assist students with course selection and scheduling, ensuring they receive the best learning experience.
• Provide personalized support and guidance to students, addressing their queries and concerns promptly.
• Contribute to our sales efforts by promoting our services and converting leads into paying customers.
• Collaborate with the sales and marketing teams to achieve our sales targets.
• Monitor student progress and provide feedback to ensure continuous improvement.
• Participate in team meetings and training sessions to stay updated on company policies and best practices.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Maintain a high level of professionalism and confidentiality in all interactions with students and colleagues.

🎓 Kualifikasi & Syarat

Kualifikasi:

• Bachelor's degree in any field, preferably with a background in education, sales, or customer service.
• Proven experience in sales or customer service, with a strong track record of achieving targets.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with students and colleagues.
• Strong organizational and time management skills, with the ability to handle multiple tasks and meet deadlines.
• Fluency in English, both written and spoken.
• Proficiency in using Microsoft Office Suite and other relevant software tools.
• Ability to work independently and as part of a team in a fast-paced environment.
• Passion for education and a commitment to providing high-quality learning experiences for students.

🛠️ Keahlian

Lowongan Terkait