Part-Time Customer Service & Admin Officer (Front Desk) - Bali

Are you a people-person with a passion for delivering exceptional service? Join PERSOL as a Part-Time Customer Service & Admin Officer in beautiful Bali! This dynamic role offers the perfect blend of front desk operations, customer engagement, and administrative support. As part of our team, you'll be the first point of contact for our guests, ensuring their stay is seamless and memorable. From handling check-ins and check-outs to managing reservations and addressing guest inquiries, you'll play a crucial role in delivering our commitment to excellence.

PERSOL is a renowned name in the hospitality industry, known for our luxurious resorts and exceptional service. Located in the heart of Bali, we offer a vibrant and inclusive work environment where your contributions are valued. Whether you're in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be part of a team dedicated to making every guest's experience unforgettable.

In this role, you'll use our state-of-the-art Property Management System (PMS) to manage bookings and guest information efficiently. You'll also leverage our in-house developed Customer Relationship Management (CRM) system to ensure personalized service. With a mix of front desk duties and administrative tasks, you'll gain a well-rounded understanding of our operations and the opportunity to grow within the company.

📋 Tanggung Jawab Pekerjaan

• Manage front desk operations, including check-ins, check-outs, and guest inquiries.
• Handle reservations, cancellations, and modifications using our PMS.
• Provide exceptional customer service, ensuring guest satisfaction and loyalty.
• Manage guest communications, including emails, phone calls, and in-person interactions.
• Assist with administrative tasks such as data entry, document processing, and record-keeping.
• Collaborate with the housekeeping and maintenance teams to ensure smooth guest experiences.
• Monitor and maintain our CRM system to provide personalized service.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or administrative roles, preferably in the hospitality industry.
• Fluent in English, both written and spoken.
• Strong communication and interpersonal skills.
• Proficient in using PMS and CRM systems.
• Ability to work well under pressure and meet deadlines.
• Flexible and adaptable to a dynamic work environment.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Valid ID and work permit for Bali.

🛠️ Keahlian

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