Customer Service & Telemarketing Specialist
Multi Elektronik is seeking a dynamic and customer-focused Customer Service & Telemarketing Specialist to join our team in Tangerang Selatan, Banten. In this role, you will be the voice of our company, building and maintaining strong relationships with our customers. Your daily tasks will involve handling customer inquiries, resolving issues, and promoting our products and services. This is an exciting opportunity to grow your career in a fast-paced, customer-centric environment.
As a Customer Service & Telemarketing Specialist at Multi Elektronik, you will be responsible for ensuring customer satisfaction by providing excellent service and support. You will use tools like CRM systems and telephony software to manage customer interactions efficiently. This role offers a competitive salary and opportunities for professional development.
Join Multi Elektronik and be part of a team that values customer service and continuous improvement. We are looking for a passionate and dedicated professional to help us achieve our goals.
📋 Tanggung Jawab Pekerjaan
- Handle customer inquiries and complaints via phone, email, and chat.
- Resolve customer issues and ensure their satisfaction.
- Promote products and services to existing and potential customers.
- Update customer information in CRM systems.
- Monitor and analyze customer service metrics to improve performance.
- Provide training and support to new hires.
- Stay updated with industry trends and best practices.
- Maintain a high level of professionalism and confidentiality.
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Marketing, or related field.
- Minimum 2 years of experience in customer service or telemarketing.
- Excellent communication and interpersonal skills.
- Proficiency in using CRM software (e.g., Salesforce, HubSpot).
- Familiarity with telephony systems (e.g., Asterisk, Cisco).
- Ability to work under pressure and meet targets.
- Strong problem-solving and decision-making skills.
- Fluency in both written and spoken Indonesian.
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang